Legal and Account Policy FAQs
Yes. Email support with 'Data Export Request' in the subject line. Include your username and registered email. We verify your identity and send an encrypted file within 5 working days, containing all transactions, personal details and login history.
We retain complete withdrawal records for 7 years after your account closure or final transaction. This satisfies local financial auditing rules. You can download your transaction history anytime while logged in.
Use the 'Forgot Password' link on the login page. We email a secure reset link to your registered address. Click the link, set a new password, and log back in. The reset link expires after 30 minutes for security.
No. When you deposit or withdraw, your payment details go directly to the payment provider. jarum togel records only the transaction amount, date and status — never your card or account numbers.
Yes, you can request account deletion via email to support. We verify your identity, deactivate your account immediately, and remove personal data within 30 days. Transaction records are kept per local law requirements, but your login and contact details are erased.
We use TLS encryption for all data in transit. You can enable two-factor authentication in account settings to require a one-time code at each login. Review your login history regularly under Account Activity and report any suspicious access to support immediately.
Contact our support team immediately via live chat or email. We can freeze your account within minutes, review the transaction and, if fraudulent, reverse it and issue a refund to your DANA, OVO, GoPay or QRIS account within 2 working days.
