Privacy Questions We Hear Most
We collect your full name, email address, phone number, date of birth, and verified identity details when you register. We also record your IP address and device type for fraud prevention. This information is used only to secure your account and process withdrawals through DANA, OVO, GoPay or QRIS.
We retain your account data and transaction records according to Indonesian financial regulations. After your account is inactive for two years, we mark it for review. You can request deletion of your account and all personal data at any time by contacting support.
Yes. Log into your account, go to Settings > Account Data, and download a full report of your personal details, login history and transactions. You can also email our compliance team to request a formal data export in PDF format within ten business days.
We do not sell your personal information. We share only the payment details required by DANA, OVO, GoPay and QRIS to process your deposits and withdrawals. We may share anonymized data with regulators where local law requires it, but your name and account details remain private.
Payment details are encrypted using industry-standard SSL protocols during transmission and storage. Your DANA, OVO, GoPay and QRIS credentials are verified only once and never stored in full form on our servers. Each withdrawal is flagged for manual verification before funds are released.
Cookies are small files stored on your device that remember your login session and game preferences. We use first-party cookies only—we do not track you across other websites. You can clear cookies in your browser settings at any time; doing so will log you out and reset your preferences.
When you close your account, we stop collecting new data immediately. Your historical records are kept for seven years to comply with financial audit rules, then deleted securely. You can request early deletion by contacting our support team, and we will remove your account within thirty days.
